![]() ![]() ![]() ![]() Note: In addition to the items mentioned above, the transaction receipt should be attached.Ĭommunication Channels for Requesting a Refund The seller, store, or website (if any) from which the purchase was made.The purchase price of the purchased product or service.The following items should appear in the letter: When writing the refund request letter, customers should provide specific information related to the purchase. The refund request letter ensures that people don’t settle for poor quality, faulty or broken products, and unsatisfactory services as customers. Additionally, it acts as proof of the outcome of the transaction between the customer and the seller, should follow-up be necessary after the refund. The letter gives the seller an opportunity to remedy the situation and improve. The refund request letter communicates to the seller why the product was unsatisfactory and the customer’s expectations regarding repayment. The letter is meant to outline pertinent details about the transaction and the request. A Refund Request Letter is a formal letter written to a seller by a customer who is unsatisfied with a purchased product or service and wants to ask for the payment back.
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